We understand mistake happen. You can make minor changes to the delivery address right from your account. You can access your account by clicking the profile icon in the menu and then logging. If you're having trouble logging in, please follow the steps to reset your password.
If you need to send your book to a different state, province or country, or if your order has already begun to print, please contact us via our support form on the Contact page.
If your order has already shipped, we're unfortunately not able to make any changes to the delivery address.
If you have ordered via Amazon or Barnes and Nobles please contact their support team.
Absolutely. We'd be happy to help! Submit a ticket via our our contact form on our Contact page with your order number, and we'll get back to you swiftly!
Oh no! We apologize for the oversight. Please submit a ticket via our contact form on our Contact page with your order number within 30 days of delivery, and we’ll ship the missing item to you ASAP!
Bummer! We'll fix this. Please submit a ticket via our contact form on our Contact page with your order number within 30 days of delivery, and we'll sort it out.
If you purchased via Amazon or Barnes and Nobles, please reach out to their customer support.
Unfortunately at this time we do not take returns on our books. If there are any quality issues with your order however, please submit a ticket via our contact form on our Contact page with your order number within 30 days of delivery, and we'll work with you to address the issue.
All wholesale orders are final and are not accepted for return. Retailers are not able to return unsold items, or items returned to retailers by their customers.
Our books cater to young readers from ages 0 to 9. And guess what? We're soon expanding our collection to include young adult books. Stay tuned for some exciting new reads!
EPUB books are quite versatile! You can read them on a variety of devices including eReaders like Nook and Kobo, tablets like iPad, and smartphones. Additionally, there are several free and paid apps available for both Android and iOS devices that can read EPUB files. If you prefer reading on a computer, numerous software programs are available for that as well.
We are unfortunately not able to provide technical support for any of these applications.
Upon purchase, you’ll receive a link via email to download your ebook. Click that link and download the ebook to your device, and make sure you're using the device you want to read the book on as well as the appropriate app to open the file.
No worries if you have a Kindle! Our eBooks are also available on Amazon. Simply purchase and download your desired eBook from Amazon, and you'll be able to read it seamlessly on your Kindle or through the Kindle app on other devices.
That’s fantastic! We appreciate insightful reviews. Please email us at reviews@tintedhue.com with your details and the title(s) you are interested in reviewing, and we’ll take it from there.
We're thrilled at the prospect of new partnerships! Reach out to us at partnerships@tintedhue.com with your proposal, and we'll get back to you shortly.
We are open to various forms of partnerships, be it with authors, illustrators, schools, libraries, or other organizations that align with our mission of promoting literacy and creativity.
We admire organizations dedicated to literacy and education! Please share your proposal at partnerships@tintedhue.com, and let's explore how we can work together to make a bigger impact.
We love out-of-the-box thinking and are always keen on exploring innovative partnership opportunities. Share your unique idea with us, and let's see how we can bring it to fruition!
We certainly do! Our authors love engaging with young readers and sharing their passion for literature.
Contact us at schoolvisits@tintedhue.com to schedule a visit!
School visits typically include author readings, interactive discussions, and sometimes writing workshops. It’s a great way to foster a love for reading and writing!
Costs can vary depending on various factors such as the duration of the visit, location, and any additional materials required. Please email us for more details.
